Shipping & Returns

Shipping and Returns

We will always mail insured parcels from Germany, as a rule with our delivery service DHL.
We mail discreet, neutral parcels without printet advertising, indicating the sender as "Berliner Unfrei GmbH".
For deliveries within Germany, our standard rate is 5,00 Euro per order, for cash-on-delivery orders we charge an additional 7,00 Euro
For shipment to European foreign countries our standard rate is - as long as the country is part of our list - 12,50 Euro per order. The European countries we regularly ship to you can see in the list below.
To all other countries we only ship at request. We do not ship to USA or Canada.
In case of delivery to Non-EU-countries (i.e. Switzerland, Norway) the German VAT (19%) will not be charged.

Should you have any queries regarding shipping, please contact us
by phone +49 (0)30 48821644
or by Email to Kontaktadresse

Please see the table below for delivery time and delivery costs:

Destination Delivery time Delivery charges in Euro
Germany (Standard) 5 days 5,00
Germany (COD) 5 days 12,00
the following European countries:
Belgium, Croatia, Denmark, Finland, France, United Kingdom, Luxembourg, The Netherlands, Austria, Sweden, Switzerland
10 days 12,50
other European countries:
Bulgaria, Czechia, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain
21 days 12,50

The delivery charges are inclusive of German VAT at currently 19%.

For deliveries within Germany we also send to parcel stations.
In this case please supply your ID number and the address of the parcel station as the delivery address.

If the delivery is obviously damaged or was delivered to you incompletely, we ask that the damage or the absence of part of the delivery is countersigned by the deliverer and to contact us without delay.

Should you have further questions regarding delivery, please send an email to Kontaktadresse

Banking details:
For bank transfers to Berliner Unfrei GmbH please use one of the following accounts

Account name: Berliner Unfrei GmbH
Name of bank: Berliner Volksbank
Code: 10090000
Account number: 2071282000
IBAN: DE63100900002071282000

Account name: Berliner Unfrei GmbH
Name of bank: Postbank
Code: 10010010
Account number: 531364105
IBAN: DE12100100100531364105